Terms and Conditions
Home Pro On-Call Ltd. – Contract Terms and Conditions
General
Written Contract Requirement
For any project with an estimated value exceeding $10,000 CAD (before HST), the Client and Contractor shall execute a long-form written agreement bearing wet signatures of both parties prior to commencement of work. This long-form contract will include a detailed scope of work, payment schedule, and any statutory notices required under Ontario law.
Estimates
All estimates represent the approximate cost of the visible and described scope of work. Prices may vary due to unforeseen deficiencies, material or labour fluctuations, weather delays, or scope changes. The Contractor shall promptly notify the Client of any material change in cost or conditions.
Change Orders
Any modification or expansion of the agreed scope after project commencement must be confirmed in writing through a signed Change Order, forming part of this Contract and subject to identical terms. Change Orders extending the project timeline are subject to a $125 administration fee.
Deposits
A non-refundable deposit of 5 % of the estimated project total is required to secure scheduling. Additional deposits or progress payments may be required for materials or extended projects. Failure to remit scheduled payments may result in suspension of work until the account is current.
Final Invoicing
Final invoices will summarize completed work and approved Change Orders. Itemized billing is available only if requested at the estimate stage so documentation can be maintained throughout the project. Payment is due upon receipt. Clients have 15 days to remit payment or declare intent to pay.
Invoices unpaid after 15 days incur a $125 late fee; those unpaid after 30 days accrue 3 % monthly interest, calculated daily until paid in full.
Failure to Pay
Accounts more than 15 days overdue will receive a Notice of Intent to File Lien. After 30 days, a Construction Lien may be registered against the project property, and interest (3 % per month, compounded monthly) will continue to accrue until payment is received.
Legal Fees
All legal or collection costs incurred in recovering payment shall be added to the outstanding balance.
Operational Terms
Photo & Media Rights
The Client acknowledges that Home Pro On-Call Ltd. may photograph or record the project site before, during, and after work for documentation, quality assurance, and marketing purposes. All images and videos are the exclusive property of Home Pro On-Call Ltd. and may be used in promotional or training materials, in print or digital form. No identifying personal information will ever be disclosed without written consent. Clients wishing to opt out of marketing use must notify the Contractor in writing prior to project commencement; however, the Contractor may still capture and retain images for internal records, safety, or legal compliance.
Surface Damages
Home Pro On-Call Ltd. will take reasonable precautions to protect driveways, lawns, and other surfaces; however, no liability is accepted for incidental damage caused by necessary equipment, waste-bin placement, or material deliveries.
Warranty
Home Pro On-Call Ltd. provides optional 1-year and 2-year Limited Craftsmanship Warranties, available as a separate purchase. Product warranties remain those of the respective manufacturers. Subcontractors engaged by Home Pro On-Call Ltd. are individually responsible for their workmanship guarantees.
Warranty Exclusions
The following are excluded from coverage:
- Foliage (Sod, plants, trees, etc..)
- Third-party installations or materials supplied by the Client;
- Work completed contrary to the Contractor’s written recommendation;
- Partial or remedial repairs.
Specific exclusions will be listed in the “Warranty Exclusions” section of the project agreement.
Payment Authorization
By providing a credit card or other payment method, the Client authorizes Home Pro On-Call Ltd. to securely store payment credentials and charge the account for all authorized invoices, overdue balances, and late fees. The Client may update or revoke authorization in writing, provided no balance is currently outstanding.
Acknowledgment
By signing below—whether by hand (“wet signature”) or through approved electronic means—the Client acknowledges that they have read, understood, and agreed to all terms, conditions, and payment policies contained in this Contract. Electronic signatures collected through Home Pro On-Call Ltd.’s authorized digital platforms are deemed to constitute valid, binding signatures and carry the same legal effect as original handwritten signatures, in accordance with the Electronic Commerce Act, 2000 (S.O. 2000, c. 17, s. 11).